Billing and tax
Your organization's owners and billing members handle its billing on the account page (/account), under the organization:
- the balance (credit in your favour, or owed), and every change to it;
- the invoices, with Pay now on an open one, which opens the payment provider's own page (card details never reach us);
- the saved payment method, which pays renewals by itself while Pay invoices automatically is on;
- coupons;
- the billing address and tax number.
Tax
Where sales tax or VAT applies, it is added to each invoice as its own line (such as "VAT 19.0% (DE)") and the invoice shows "incl. ... tax". It is worked out from your billing address and, for a business, your tax number: give the country as two letters (US, DE, GB) and the tax number's type (such as eu_vat, gb_vat, au_abn) and number. A business with a valid VAT number in another country may be charged no VAT. Change them before your next invoice; issued invoices do not change.
Disputes
If a payment is disputed with your bank, the invoice shows disputed and the amount taken back is on your balance until the dispute is settled. If the payment was not yours, tell billing support as well.